FloraMind
Support
Need help with FloraMind? Browse the frequently asked questions below, or reach out directly — we usually reply within a couple of business days.
Contact Us
Send us an email and we’ll get back to you as soon as we can — typically within a couple of business days.
FloraMind Support
cucereanumdev@gmail.comFrequently Asked Questions
How do I add a plant?
Tap the + button on the home screen or inside any room. You can name your plant, pick a species, set a room, and attach a photo. Once saved, you can configure watering, fertilising, and repotting schedules — FloraMind will remind you automatically.
How do watering reminders work, and why didn't I get a notification?
Reminders are local on-device notifications — no internet connection needed. When a care task comes due, FloraMind triggers a notification at the scheduled time.
If you didn't receive one, check: (1) notification permissions for FloraMind in your device Settings, (2) whether you have Quiet Hours configured inside the app (Settings → Notifications → Quiet Hours) that may have silenced it, and (3) that Do Not Disturb / Focus mode on your device isn't blocking app notifications.
I used the app as a guest — will my plants be saved if I create an account?
Yes. When you create an account (or log in for the first time) on a device that already has guest plants, FloraMind uploads your local plant library to your new account automatically. Nothing is lost. After that, your data syncs across all devices where you sign in.
How does AI plant identification and health diagnosis work?
Tap the camera icon on any plant card and submit a photo. FloraMind sends the image to our server, which uses Google Gemini to analyse it and return an identification result or health assessment in your selected language. The submitted image is permanently discarded once the result is delivered — we do not store your identification photos. There is a daily usage limit for AI requests on the free tier.
How do I delete my account and data?
Go to Settings → Account → Delete Account inside the app. Deletion takes immediate effect — your account access is revoked and all server-side data is permanently deleted within 30 days. Uninstalling the app removes all locally stored data from that device. If you need help with deletion, email us at the address above.
What languages is FloraMind available in?
FloraMind is available in English, German, Romanian, French, Dutch, and Polish. The app follows your device language automatically; you can also override it in Settings → Language. AI identification results are returned in whichever language you have selected.
For information about how FloraMind collects and handles your data, see our Privacy Policy.
Privacy Policy